Since the Productivity Commission Report in 2011 on the state of the Disability Service Industry, it was evident that changes needed to be made to meet the needs and requirements of Australians with a Disability.
Moving from a Provider-centric to a Consumer-centric service delivery model meant that organisations needed to change philosophy, procedures and operational structure to meet the more demanding and flexible consumer directed care service delivery model.
Whilst traditional market applications concentrated mainly on strict staff rostering and payroll management, it was evident that the industry needed a simpler more robust and flexible solution that would place a greater emphasis on the support staff and participant from a service delivery point of view.
Not only to cater for any age user but an application that would be relevant for the next 15 to 20 years through the use of latest, best of breed innovative technology.
CARETAG was created in 2011 and incorporates over 25 years’ experience working with Community Services Organisations and over 30 years’ experience providing customer service in a commercial environment.
Developed around the new legislative framework, CARETAG meets the operational requirements necessary to transition and prosper under the new government reforms in the disability and aged care services industry.