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Staff scheduling and roster management can be the bane of some business’ existence, especially for complex service delivery businesses. Managing a mix of full time, part time and casual staff, in multiple locations, operating rotating shifts, not to mention the multitude of annual leave requests, can prove very difficult and time consuming if done manually.

Implementation of dedicated technology systems can help ease this burden by:

1. Reducing manual entry errors

Manually creating rosters with spreadsheets can work for small businesses with 2-5 staff, however once your business grows past this number, the instance of manual entry errors can increase exponentially. Implementing dedicated software systems that specialise in rostering and calendar management, is a great way to future-proof your business and reduce manual entry errors. Technology is easily scalable, so implementing a system for ten staff now, can easily scale up to operate with 50, 100 or even 1000 staff members.

2. Eliminate scheduling conflicts

If you’ve ever experienced manually creating a whole roster only to find out that one staff member has had annual leave approved without you realising, you can understand the hours it would take to manually fix this problem. Management software systems that talk to each facet of the business can automatically work out the most efficient way to fill required shifts and deliver required services from the staff that are available. As this is an automated process, technology eliminates scheduling conflicts, filling all available shifts, and flagging instances where more staff are needed, allowing you to bring in more casual staff to pick up the shortfall if necessary.

3. Increased productivity

Technology, when implemented properly, reduces the man hours required to complete manual tasks, thereby increasing productivity across the business. Where businesses with manual processes may have allocated 20 hours per fortnight to create manual rosters, technology can complete this in minutes – freeing up 20 hours of human resource to concentrate on other tasks. This can be the pivot point turning businesses from purely reactive to proactive – able to concentrate on improving service delivery and maximising the benefit and enjoyment of their clients.

4. Increased employee morale

The frustration of being a shift worker and having to wait for your roster to come out before you can make any plans for the week, only to find that when it does arrive it is full of errors. Combine that with the flipside of being the employee creating the rosters manually, getting bogged down in the multitude of variables that comes with numerous staff in multiple locations – it can be a pretty demoralising job.

Implementation of technology to management the roster creation can free your staff of frustrations, by delivering reliable, accurate rosters, on time. This can help decrease friction in your business, increasing employee morale and with increased employee morale comes overall increased job satisfaction and productivity.

5. Higher quality service delivery

By implementing software management systems, tailored to the needs of your business, you are able to free up staff to concentrate on more client-centric activities such as higher quality service delivery, increased service offering, improve contact point responsiveness, and provide an overall better experience for those doing business with your business. This will make you more desirable you’re your competitors and more profitable in the long run.

CARETAG is a dedicated software management system that has been designed to suit the service-delivery requirements of NDIA and MyAgedCare service providers. The Combined Service Scheduling and Rostering Calendar Module can flexibly meet the needs of your business, allowing staffing of multiple service deliveries scheduled in multiple locations, while tying back into client’s care plans, and funding allocations for easy reconciliation. For more information, visit: